Multilingual Live Chat with Real-Time AI Translation
for Shopify & Cross-Border E-Commerce
Designed for independent e-commerce stores, cross-border sellers and global brands. Featuring 28+ language bi-directional translation, seamless live domain hot-switching with zero session interruption, and unified Telegram/H5 Direct Link/Web inbox.
"Hi, can you ship to California? Do you support PayPal or USDT payment?"
“您好！完全支持发往加州，且支持 PayPal、信用卡与 USDT 即时结算，今天下单明天即可发货！”
Pain Points vs Solutions
Why Global Businesses Are Switching to Us
Three major pain points of cross-border customer service, completely solved.
Language Barrier & Expensive Hiring
❌ Need to hire expensive multilingual agents; losing non-English buyers
Domain Blocking & Session Disconnection
❌ Blocked domains kill live chats, lost deals, requiring emergency code redeployments
Fragmented Tools & Low Team Efficiency
❌ Constant switching between web, Telegram and social media chats with no unified CRM history
Core Capabilities
Six Pillars Empowering Cross-Border Teams
From AI translation, seamless domain live hot-switching to omnichannel routing and enterprise security.
28+ Language AI Bi-directional Translation
Supports English, Spanish, Russian, Arabic, Vietnamese, Thai and more. Buyers send native language, agents receive instantly translated text and reply seamlessly.
Seamless Live Domain Hot-Switching & Auto-Healing
Dual-tier domain pool architecture. When switching domains, live WebSocket connections migrate seamlessly without dropping chats or losing message history, with 0 code changes needed on your store.
All-in-One Omnichannel Reception
Unified floating web widget, Telegram official bot, and H5 landing link integrated into one collaborative agent workbench.
God-View Live Monitoring & Seamless Chat Takeover
Managers gain a global god-view to monitor active team conversations and AI translation quality in real time. Take over live chats with 1 click or seamlessly transfer tickets to colleagues with zero buyer interruption.
Customer Profiling & OCR Image Translation
Multi-dimensional tags and user behavior logs. Built-in OCR detects and translates text from foreign screenshots in 1 click!
Global Dedicated Network & Enterprise Security
Powered by Cloudflare global CDN and low-latency WebSocket lines. Built-in sensitive word filtering and IP blacklist firewall.
Omnichannel Integration
Embed Seamlessly into All Your Global Channels in 3 Mins
Minimal code and 1-click integration for any website and social media.
Web Live Chat Widget
Supports Shopify, WordPress, WooCommerce, custom HTML, React and Vue. Copy 1 snippet to enable a premium floating chat widget.
Telegram Official Bot Support
Connect your custom TG Bot Token. Buyers chat on Telegram, agents reply in native language with auto-translation.
H5 Direct Landing Link & QR Code
Generate exclusive short links and QR codes for Facebook, TikTok, Instagram & Google Ads landing pages to start instant live chats without app installs.
Industry Solutions
Tailored Solutions for Real-World Scenarios
Deep dive into global cross-border verticals to solve core business pain points.
Cross-Border E-Commerce & DTC Stores
Answer pre-sale inquiries about shipping, sizing, returns, and payment methods in the buyer’s native language to boost conversion rates and reduce cart abandonment.
Global B2B Wholesale & Manufacturing
Handle non-English wholesale inquiries from the Middle East, Eastern Europe, and LATAM with department routing, team collaboration, and cloud negotiation archives.
Gaming & Digital Entertainment
Global players submit support tickets or bug reports via Telegram or web. Agents use built-in OCR screenshot translation to diagnose and reply instantly.
Fintech & Cross-Border Digital Services
Enterprise-grade WebSocket persistence, Cloudflare DDoS shielding, and sensitive keyword compliance filtering ensure secure, private, and auditable client conversations.
Flexible Pricing
Transparent & Flexible Pricing Plans
Monthly per-seat subscription, scale on demand, zero hidden fees, USDT supported.
Starter Trial
Best for new cross-border teams testing the waters
- 1 Agent Seat
- Basic 28+ Language AI Translation
- Global Dedicated Fast Line
- Web Floating Chat Widget
Global Pro
Designed for growing stores, e-commerce brands & B2B exporters
- Multi-Seat Support & Elastic Scaling
- Omnichannel: Web Widget + TG Bot + H5 Direct Link
- Monitoring & Collaboration: God-view live monitor, seamless takeover & transfer, fair dispatch：部门分组、负载轮询、快捷话术
- OCR Translation & Customer Tagging & 客户画像标签
- Keyword Filtering, Blacklist & Archives
Enterprise Custom
For large enterprises & high-volume international operations
- Unlimited Seats & High Concurrency
- Dedicated Custom Domain & Server Cluster
- Custom API & CRM Integration
- 24/7 Dedicated Architect Support
Promote TeloStack · Enjoy Up to 30% Lifetime Recurring Revenue
Zero-barrier partnership. Invite merchants to register via your exclusive referral link. Receive monthly recurring commissions in USDT automatically!
常见问题解答
关于 3 分钟极速接入、28+ 语言智能互译、Telegram 机器人聚合与企业定制，您关心的都在这里。
Practical guides for cross-border support teams
Deep dives on multilingual live chat, Telegram bot operations, AI translation, and the infrastructure that keeps chat alive in every market.
Shopify Live Chat: The Complete Setup Guide
Add multilingual live chat to any Shopify theme in 3 minutes, with Telegram and H5 direct links attached to the same inbox.
Read the guide → MultilingualMultilingual Live Chat for Global Stores
Serve 28+ languages across web chat, Telegram bots and H5 direct links without hiring multilingual agents.
Read the guide → AI SupportAI Customer Service for Cross-Border Stores
How real-time LLM translation replaces expensive multilingual hiring, and where humans still matter.
Read the guide → Buyer's GuideBest Multilingual Customer Support Software
The evaluation checklist for global teams: translation quality, channel parity, routing and pricing traps.
Read the guide → ComparisonCrisp & Tawk.to Alternatives Compared
Why cross-border sellers are switching, and what to check before you migrate a live support desk.
Read the guide → PlaybookWhy Cross-Border Support Fails
The five failure patterns that stall global stores, and the fixes that actually hold up at scale.
Read the guide →